Welcome to UNBLEACHED CO. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.

1. Website Use

This website and its contents are provided for personal, non-commercial use.

You agree not to use our website or products for any unlawful purpose or in any way that could damage, interfere with or disrupt the website, our business, or the experience of other customers.

We reserve the right to refuse service to anyone where reasonably necessary and permitted by law.

2. Intellectual Property

Unless otherwise stated, all content appearing on the UNBLEACHED CO. website, including our branding, logos, product photography, graphics, text, designs, icons and other materials, is owned by or licensed to UNBLEACHED CO.

Content from this website may not be copied, reproduced, republished, modified, distributed or used for commercial purposes without our prior written permission.

3. Products & Product Information

We make every effort to display our products, packaging, colours, descriptions and other information as accurately as possible.

However, the appearance of colours and products may vary slightly depending on your device, screen settings, manufacturing variations or packaging updates.

We may modify, discontinue or update products at any time without notice.

4. Pricing & Payments

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change from time to time without notice.

Payment must be successfully completed before an order can be processed.

We use third-party payment providers to securely process transactions. UNBLEACHED CO. does not directly store your complete credit or debit card details.

5. Orders

Placing an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• incorrect pricing or product information has been displayed;
• we suspect fraudulent or unauthorised activity; or
• we are unable to fulfil the order.

If we cancel an order after payment has been received, we will arrange a refund to the original payment method.

6. Product Availability

Products are subject to availability.

Occasionally, a product may become unavailable after an order has been placed. If this occurs, we will contact you and may offer an alternative, wait for stock to become available, or issue an appropriate refund.

7. Shipping & Delivery

Shipping charges are calculated according to the delivery location and the shipping options available at the time of purchase.

Where applicable, free shipping may be available on qualifying orders, subject to the conditions displayed on our website.

Delivery timeframes provided by UNBLEACHED CO. or a shipping provider are estimates only. Delays may occur due to circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information when placing an order.

8. Returns & Refunds

Returns, refunds, damaged products and incorrect orders are handled in accordance with our Returns & Refunds Policy.

Nothing in these Terms limits any rights or remedies available to you under the Australian Consumer Law.

9. Incorrect or Damaged Orders

If you receive an incorrect, damaged or faulty product, please contact us as soon as reasonably possible with your order number and details of the issue.

We may request photographs or other information to help us assess the issue.

Where required under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

10. Third-Party Links

Our website may contain links to websites, services or resources operated by third parties.

UNBLEACHED CO. is not responsible for the content, availability, security, privacy practices or operation of third-party websites.

Accessing third-party websites is at your own discretion and may be subject to separate terms and privacy policies.

11. Shopify

Our online store is hosted using Shopify, which provides the e-commerce platform that enables us to sell our products online.

Shopify provides the technology supporting the store but is not responsible for UNBLEACHED CO.'s products, website content, fulfilment or customer service.

Questions relating to products or orders placed through our store should be directed to UNBLEACHED CO.

12. Privacy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

We may collect information necessary to process orders, deliver products, provide customer service and operate our website.

Where you have provided the appropriate consent, we may also send marketing communications. You can unsubscribe from marketing emails using the unsubscribe option provided in those communications.

13. Cookies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and improve the shopping experience.

Further information about how we collect and use information can be found in our Privacy Policy.

14. Promotions & Discount Codes

From time to time, UNBLEACHED CO. may offer promotional codes, discounts, bundles or special offers.

Unless otherwise stated, promotional offers:

• cannot be exchanged for cash;
• may be subject to expiry dates or minimum purchase requirements;
• may not be combined with other promotions; and
• may be changed or withdrawn where permitted by law.

Additional terms may apply to individual promotions.

15. Pricing & Typographical Errors

We make reasonable efforts to ensure that product descriptions, prices and other information on our website are accurate.

If an obvious pricing, typographical or technical error occurs, we may correct the error and, where permitted by law, cancel an affected order.

If payment has already been processed for an order that we cancel, we will arrange an appropriate refund.

16. Limitation of Liability

To the extent permitted by law, UNBLEACHED CO. is not responsible for indirect or consequential loss arising from your use of our website or products.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this website. Your continued use of our website following an update will be subject to the updated Terms, to the extent permitted by law.

18. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.

19. Contact Us

If you have any questions about these Terms of Service, please contact us:

UNBLEACHED CO.
Email: hello@unbleachedco.com.au
Australia

Last updated: September 2026