At UNBLEACHED CO., we want you to feel confident in your purchase. If something isn’t quite right, please get in touch and we’ll do our best to help.

Change of Mind

If you change your mind about your order, please contact us within 7 days of delivery.

To be eligible for a return:

• The majority of the product must be unused and in its original condition.
• No more than 3 rolls may have been opened or used.
• Any remaining rolls must be unopened, clean and suitable for resale.
• You must provide your order number when contacting us.

Once your return is received and inspected, we will let you know if your refund has been approved.

Approved refunds will be issued to your original payment method.

Original shipping charges are non-refundable.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty, incorrect or damaged in transit.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect or with missing items, please contact us as soon as possible after delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the packaging and product where applicable

This helps us review the issue quickly and arrange an appropriate solution, which may include a replacement or refund.

Faulty Products

If you believe your product is faulty, please contact us with your order details and information about the issue.

Where required under Australian Consumer Law, customers may be entitled to a repair, replacement or refund for goods that are faulty, unsafe, incorrectly described or otherwise fail to meet a consumer guarantee.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Refund Processing

Once a refund has been approved, it will be processed to your original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

How to Request a Return

To request a return or report an issue with your order, please contact:

UNBLEACHED CO.
Email: hello@unbleachedco.com.au

Please include your order number and a brief explanation of your request so we can assist you as quickly as possible.

Final Sale Items

Items marked as final sale, promotional clearance items or gift cards are generally not eligible for change-of-mind returns, except where required under Australian Consumer Law.

If you’re unsure whether your order is eligible for a return, please contact us and we’ll be happy to review it.